Privacy policy

Custom Your Padel is a trading name of Bodegraven & Wilffert Enterprise, Tupolevlaan 73, 1119 PA Schiphol-Rijk, Netherlands. If you have any questions about your data, you can contact us at info@customyourpadel.nl.

We only collect the data we need to provide our service:

• When you place an order: your name, email address, telephone number, delivery address, your design and the details of your order.
• When you request a quote: company name, contact name, email address, telephone number, number of rackets, deadline and any notes you add.
• When you contact us through the contact form or by email: your name, email address and the content of your message.
• Technical data: IP address, browser type and how you use the website. Analytics cookies in the browser are placed only where you have consented. Separately, we share your IP address and browser type with Meta when you visit the site, use the designer or place an order, see section 6.

• To process and deliver your order or quote.
• To contact you about your order or enquiry.
• To send you an invoice and keep our business records.
• To improve the website (using anonymised statistics).

We only share data with parties who help us provide our service and who are bound by a data processing agreement:

• Supabase (hosted in the EU): storing orders and requests.
• Resend: sending emails, including those from our mailing list.
• Vercel: hosting the website.
• Mollie: processing payments.
• DHL (via MyParcel): delivering your order.
• OpenAI (United States): creates the designs when you use “Design with AI”. It only receives your answers in the AI designer (style, colours, the text that should appear on the design) and the chosen design to make the rim, not your name, email address or address. Under OpenAI’s terms this data is not used to train models. To count the number of designs per day we keep an unreadable (hashed) version of your IP address for two days. AI designs that are not ordered are deleted after 180 days. If you choose “Artwork from your photo”, OpenAI also receives that photo. We do not keep the photo itself; a design made from a photo that is not ordered is deleted after 30 days.
• Vectorizer.AI: turns logos and designs into a sharp print file after an order.
• Meta (Facebook): which pages you view and which steps you take in the designer (such as the basket and checkout), with your IP address and browser type. When you place an order, also your name, email address and phone number (hashed, not readable by Meta). This lets Meta measure which advertisement works and led to a purchase. See section 6.

We also share data with the Dutch Tax Administration (Belastingdienst) where the law requires this for our records. If you consent to analytics and advertising cookies, Google (Analytics) and Meta (Pixel) receive data about your visit to the site.

We do not sell data to third parties.

• Order and invoice data: 7 years (the statutory retention period for tax purposes).
• Contact form messages: up to 12 months.
• Quote requests that are not followed up: up to 24 months.
• Analytics data: up to 14 months, anonymised.

This site uses functional cookies that it needs in order to work, for example to remember your language and your country for the shipping costs. We only set analytics and advertising cookies (Google Analytics and the Meta Pixel) once you have given your consent. If you decline, the site works as normal.

Separately from cookies, our server tells Meta which pages you view and which steps you take in the designer (starting a design, the basket, checkout). Your IP address and browser type are included and, if you arrived through a Meta advertisement, the click ID from that ad link. When you place an order, your order data is added (name, email address and phone number hashed, so not readable). This lets Meta measure which advertisement works and led to a purchase. We set no cookie for this and store nothing in your browser. If you choose “Decline” in the cookie bar, we no longer report your visit or your steps in the designer. An order is still reported.

Under the GDPR, you have the right to:

• Access the data we hold about you.
• Have that data corrected or deleted.
• Restrict the processing of your data or object to it.
• Take your data with you (data portability).
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Send your request to info@customyourpadel.nl. We will respond within 30 days.

We use verification, encryption in transit and at rest, access control by role and periodic reviews to protect your data against unauthorised access or loss.

How reviews come in. About two weeks after your payment, we send you a one-time email with a personal link to write a review. You can also write a review through a general link that we share ourselves, for example with customers who ordered by invoice or before our webshop existed. If a customer sends us a review by email, WhatsApp or Instagram, we put it on the site word for word, with the customer’s permission.

How we check them. A review only goes online after we have read and approved it. For a review through the personal link, we know which order it belongs to. For a review through the general link, email or WhatsApp, we check our orders, invoices and messages to confirm that the writer bought a racket from us.

Verified buyer or Customer. A review shows Verified buyer when we have recorded which order or invoice we checked it against. For a review through the personal link, that happens automatically. If we have not recorded it, the review shows Customer. If the review came in by email, WhatsApp or Instagram, that is shown as well.

What we publish. We publish every review from a customer, including critical ones. We only leave a review out if the writer did not buy from us, or if it is offensive, contains personal data or is not about our product. We do not change a customer’s text. You get nothing from us for a review, no discount and no gift.

Order, date and average. The newest review comes first. The date on a review is the day it was written or, for a review by email or WhatsApp, the day we received it. If we know the month in which the racket was bought, it is shown too. The score is the plain average of all reviews on the site. We show it from five reviews onwards.

Your data. If you write a review, we store your star rating, your title and text, the name you choose to show with it, the country of your order, any photo you add and the order the review belongs to. The order or invoice number we check a review against is kept internally only. We only show your review if you give permission. The site shows the name you chose, the country and, if we know it, the month of purchase, never your address or email address. We keep the review for as long as it is online and remove it if you ask us to. To do so, email info@customyourpadel.nl.

If you send your design to your own email address, we keep that address, the design and its images for 90 days. We use them to send you the email with your design, and the link lets you open it again. If you tick the box, we send you two more short emails about your design. After 90 days we delete it automatically.

If you start an order but the payment does not go through, we send you an email with a link to finish the order, followed by at most two short reminders. Every email has an unsubscribe link. We stop as soon as you pay or unsubscribe.

You can unsubscribe with the link at the bottom of every email, or by emailing info@customyourpadel.nl.

If you sign up via the welcome discount tab, we store your email address, language, the time you signed up and the text you saw. You first get an email to confirm. Only then are you on the list and do we send you your own discount code.

If you order from us, we will afterwards also send you emails from the mailing list, unless you tick “no thanks” at checkout. We do this on the basis of our legitimate interest in informing our own customers about similar products. Anyone who unsubscribed before is never added again.

We send at most two emails a month, about new designs, gift ideas, offers and order deadlines. Every email has an unsubscribe link. After you unsubscribe we only keep the fact that you did, so that we do not add you again.

We may update this privacy statement. The current version is always available on this page, with the date of the most recent change shown at the top.