Frequently asked questions
Everything you want to know.
Answers to the most common questions about custom padel rackets: price, delivery, quality, ordering, returns and more.
About our rackets
Which type of racket do you use?
We use professional padel rackets with a 100% carbon surface and an EVA foam core, comparable in quality to the major padel brands. Teardrop shape, 360 grams, suitable for beginners and advanced players alike.
What is the print quality?
Full colour, weatherproof, UV-resistant. Our print is designed to withstand ball impact, sweat and sunlight. Guaranteed for normal, intensive use.
Is the racket printed on both faces?
Yes. As standard we print both faces of the racket with the same design. Want two different designs, or a printed side? That's possible with Full Custom or on request.
What is the difference between Basic and Full Custom?
With Basic we print the face only. The side stays plain black. With Full Custom we print both the face and the side with your design. Want a colour, text or logo running all the way around the racket? Then Full Custom is the one for you.
Does the sticker peel with intensive use?
We use professional UV-resistant full-colour stickers with a protective top coat. With normal, intensive use (playing two or three times a week) the sticker stays put for years. We give a 12-month warranty against print defects and peeling under normal use.
About prices and ordering
What does a custom padel racket cost?
For individuals: €79.99 for a blank racket, €99.99 for a printed face, €119.99 for face plus side, €200 for the Duo Deal (2 rackets). All prices include VAT. Companies get volume discounts from 5 rackets.
What is the minimum order?
One racket. Really. We make single rackets for individuals as well as larger runs for companies and clubs.
How do I order?
Individuals: create your design in the designer, place your order and pay straight away. Companies: create your design in the designer, request a quote, and we'll get back to you within 4 hours.
Can I see what my racket will look like before I order?
Yes. The designer shows a 3D preview of your design from every angle. Happy with it? Place your order and we start finishing straight away. Want something changed? Leave a note in the comments with your order.
Do I pay shipping?
Shipping costs are shown per country when you complete your order. Netherlands €6.95, Belgium and Luxembourg €9.95, Germany €12.95, France, Austria and Denmark €13.95, Spain, Italy and Ireland €16.95, rising to €24.95 for the most distant EU countries. The United Kingdom is €17.95.
About designing
Do I need to supply my own logo?
No. In the designer you can choose from colours, text, patterns and your own uploads. You don't need a logo. A name, a date or a single word works just as well.
Which file formats do you accept?
PNG, JPG, SVG and PDF. SVG gives the best print quality. Minimum resolution for raster files: 300 DPI.
Can I upload my own photo or image?
Yes. In the designer you can upload PNG, JPG, SVG and PDF files. For photos, aim for at least 300 DPI for a sharp result. A photo from your phone is usually fine, a screenshot or an image from a website usually isn't. If in doubt, send us the file and we'll check it first.
Do you help with the design if I get stuck?
For business orders from 10 rackets, design support is included. For individuals, we're happy to help by email if you get stuck.
About delivery
What is the delivery time?
7 days of finishing in our workshop, then up to 3 days of shipping. So within 10 days of ordering, anywhere in Europe. For larger business orders, allow 7 to 14 days depending on the quantity.
Which countries do you ship to?
All of Europe, including the United Kingdom, Switzerland and Norway. You choose your country at checkout and see the shipping cost straight away. Outside the EU, import duties and VAT may apply and are paid by the recipient.
What if I'm in a hurry?
For rush orders we can sometimes deliver within 3 working days. Get in touch to check availability.
Ordering as a gift
Can I order a custom padel racket as a gift?
Yes. Enter the recipient's delivery address with your order and the racket goes straight to them. You design and order, we finish the racket and deliver it. They won't see the design until they unwrap it.
How long does it take if I need it for a specific date?
Allow up to 10 days from your order. So order well in advance, or get in touch if you're in a hurry. For rush orders we can sometimes deliver within 3 working days.
Not sure which design someone would like?
Keep it simple: a name, initials or a date that means something, in a neutral colour. That almost always works. Email us if you'd like some advice.
About business orders
Do you offer volume discounts?
Yes. From 5 rackets the price per racket comes down. Exact prices are on our business page.
Can you put individual names on each racket?
Yes. Team rackets with a team logo plus each player's name are a standard service, at no extra cost.
Can you invoice my company?
Yes. Every business order comes with a proper VAT invoice. For companies in other EU countries with a valid VAT number, VAT is reverse-charged.
About warranty and returns
What if there is a mistake in the print?
If the mistake is ours, we reprint at no cost. If the mistake was in the file you supplied, we'll look for the best solution together.
Can I return a custom racket?
Because the racket is made to order for you, it is excluded from the usual right of withdrawal. If anything about your design needs changing, tell us in the comments before you order. If we spot anything unclear ourselves, we'll contact you before we start production.
Do you offer a warranty on the racket?
Yes. A 12-month warranty against material and print defects under normal use.